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Service Level Agreement

Service Level Agreement Coverage
This website availability Service Level Agreement is applicable to you if you have purchased ANY hosting plans, domain services, shared hosting services, dedicated servers, or any outlined service provided by us on VKARE IT SOLUTIONS website [“Service”] and you are in good financial standing with VKARE IT SOLUTIONS.

Service Level

VKARE IT SOLUTIONS strives to have network connectivity available for http access by third parties 99.9% of the time [“Web Site Availability”].

Availability of Services
Subject to the terms and conditions of this agreement VKARE IT SOLUTIONS shall try its level best to offer the dedicated services throughout the term of this Agreement. You, however agree that from time to time the services may be inaccessible/ inoperable for any reason, including, without any limitation:

equipment malfunctions; and causes beyond the control of VKARE IT SOLUTIONS or that are not reasonably foreseeable by VKARE IT SOLUTIONS, including, without limitation, failure or interruption of telecommunication or digital transmission links, network congestion, hostile network attacks or other failures; and periodic repair procedures or maintenance that VKARE IT SOLUTIONS may undertake from time to time.

You agree VKARE IT SOLUTIONS has no control of availability of services on a continuous and/ or uninterrupted basis.

You further agree that as a normal course of its business, it may be really necessary for VKARE IT SOLUTIONS to migrate its servers. As a result, even though you may have a dedicated IP, You may be assigned a different IP number. VKARE IT SOLUTIONS does not warrant that you will be able to consistently maintain your allotted IP numbers.

VKARE IT SOLUTIONS offers a service uptime guarantee for the Services of 99.9% (“Service Uptime”) of available time. If VKARE IT SOLUTIONS fails to maintain this level of service availability, you may contact VKARE IT SOLUTIONS for further follow up for that month. The credit may be used only for the purchase of further services and products from VKARE IT SOLUTIONS, (excluding applicable taxes), this service is not available for our dedicated server clients. The credit, however, does not apply to service interruptions caused by:

errors caused by You from custom coding or scripting, at your end; or causes beyond control of VKARE IT SOLUTIONS or that are not reasonably foreseeable by VKARE IT SOLUTIONS; or periodic scheduled repairs or maintenance VKARE IT SOLUTIONS may undertake from time to time; and outages that do not affect the appearance of the website but simply affect access to the site such as email and FTP; or outages related to the reliability of certain programming environments.

FTP Backup

You agree and acknowledge that from time-to-time the FTP Backup services may be inoperable or inaccessible for any reason, including without any limitations whatsoever:

periodic repairs or maintenance procedures that VKARE IT SOLUTIONS may undertake from time to time, equipment mal-functioning’s

causes beyond control of VKARE IT SOLUTIONS or that are not reasonably foreseeable by VKARE IT SOLUTIONS , including, without limitation, failure, interruption of digital transmission or telecommunication links, network congestion, hostile network attacks, or other failures.

Storage & Security

At all times, you shall bear full risk of damage and loss to your website and all of your website content. You are entirely responsible for maintaining the confidentiality of your password and account information. You agree you are solely and exclusively responsible for all acts, omissions and use under and charges incurred with respect to your account or password or in connection with the Site or any of your web site content displayed, transmitted, linked through or stored on the Server. You shall be also being solely responsible for undertaking measures to:

maintain independent archival & backup copies of Your site content, ensure the confidentiality, security and integrity of all Your site content transmitted through/stored on VKARE IT SOLUTIONS servers,

ensure the confidentiality of your password.
prevent any damage/loss to Your site content;

VKARE IT SOLUTIONS’S RIGHTS

VKARE IT SOLUTIONS explicitly reserves the right and sole discretion to: modify its pricing, if desired by VKARE IT SOLUTIONS from time to time; establish guidelines and limits concerning the use of the services;

terminate Your use of services for use of our services to unnecessarily/illegally harass VKARE IT SOLUTIONS or third parties, non-payment of fees for our services, activities designed to embarrass, defame, harm, threaten, abuse, slander/ stalk third parties, activities prohibited by the laws of India and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as terrorism, child pornography, hate crimes, activities that are tortious, obscene, vulgar, invasive of the privacy of a third party, ethnically, racially, or otherwise objectionable in the sole opinion of VKARE IT SOLUTIONS or declared by the law of land, activities designed to harm minors in any way, activities designed to impersonate the identity of a third party, and other activities whether lawful/unlawful that VKARE IT SOLUTIONS determines, in its sole discretion, to be harmful to its other customers, reputation or operations;

terminate Your use of services if Your use of services results in, or is the subject of, legal action or threatened or proposed legal action, against VKARE IT SOLUTIONS or any of its affiliates/partners, without considering for whether such legal action or threats or proposed legal action is eventually determined to be with/without merit; and terminate Your use of services at any time and for any reason if deemed reasonably necessary by VKARE IT SOLUTIONS.

Credits

In the unlikely event that there is no website Availability, VKARE IT SOLUTIONS will credit the monthly service fee for the Service as calculated below and as measured 24-hours a day in a calendar month, but this credit is not available for our dedicated hosting clients and the customers who have been in payment arrears, two or more times in the previous three transactions period, do not qualify for such credits, with highest credit not exceeding monthly service fee for the affected month:

Website Availability Credit 95% to 99.4% = 25% Website Availability
Credit 90% to 94.9% = 50% Website Availability Credit 89.9% or below
= 100% In order for you to receive a credit on your account, you are
required to request such credit within seven (7) business days after
you experienced no Website Availability. You must request credit by
raising a ticket with the billing department through member’s
control panel. As a security measure, the body of this email message
must contains your account number/domain name, the dates & times of
unavailability of your website, and such other customer
identification requested by VKARE IT SOLUTIONS. Credits will usually
be executed within sixty (60) days of your credit request. Credit to
your account shall be your exclusive and sole remedy in the event
that there is no Website Availability.

Restrictions

Credits shall not be granted to you by VKARE IT SOLUTIONS in the event that you have no Website Availability as a consequence of (a) Scheduled maintenance, (b) Your behavior or the performance or failure of your equipment/facilities/applications or (c) Circumstances beyond VKARE IT SOLUTIONS’s reasonable control, including, without limitation, acts of war, any governmental body, sabotage, insurrection, embargo, fire, flood, strike, act of god or other labor disturbance, delay or interruption in transportation, interruption, delay or unavailability of telecommunications or third party services (including DNS propagation), failure of third party hardware/software or inability to obtain raw materials, supplies or power used in or equipment needed for provision of your website.

VKARE IT SOLUTIONS forbids the use of scripts or software run on its servers that cause the server to load beyond a reasonable level, as determined by VKARE IT SOLUTIONS.

You shall at all times use the services as a conventional and/or traditional web site Particularly by way of example and not as a limitation, you shall not employ our services as a storage or instrument for storing or placing archived files and/or material that can be downloaded through other web sites.

Support Boundaries: The Skype Chat with customers/clients is only for basic help. Please do not provide your sensitive information to our agents/executives etc like login details, passwords, banking info etc on Skype Chat. You may also not make any commitments on Skype chat. All such commitments, disclosures and interactions with our team would solely be at your own risk and VKARE IT SOLUTIONS do not deem valid or vouch for the authenticity of all such interactions. VKARE IT SOLUTIONS recommends that for all complex and advanced issues customer duly raise a ticket by logging into their member control panels.

Online issues and problems occur constantly. There might be occasions when you are unable to access your website or any other service. This is not necessarily due to VKARE IT SOLUTIONS. Possibly your Internet Services Provider (ISP) is experiencing technical difficulties, or there might be a routing problem between your ISP and VKARE IT SOLUTIONS, making communication difficult or even impossible. We cannot bear the responsibility of such problems and are not at all liable to lend ourselves to redressals of any sort. Our team of monitoring agents determines the uptime of our service, and not any single client’s experience.

Note: We reserve the right at our discretion to make changes to this policy at any time. Please review this page periodically for changes. If you have any queries concerning the above stated terms and conditions then please Contact us.

Terms and Conditions Email Marketing Solution

By visiting this website (www.vkareit.in) or purchasing the product from VKARE IT SOLUTIONS you are accepting the terms & conditions of the company.
USER/BUYER/PURCHASER/VISITOR – Generally we call USER/USERS.

Important Note: If you (USER/BUYER/PURCHASER/VISITOR) are not agreeing or accepting www.vkareit.in company terms & conditions please do not use this website and leave this website and also do not purchase any product or offer from this website.

The “email id database” purchaser/buyer from vkareit.in is called as
“USER”.

  • The email id database provided by vkareit.in was verified from our end using our own verification and validation method and techniques.
  • The email ids are valid at the time of validation done by vkareit.in and never give any guarantee to “USERS” for accuracy of email ids.
  • Email ids may be not valid or not live or inactive in near future.
  • vkareit never give any guarantee for whether the email ids
    provided by vkareit.in will be valid or active for some period
    of time.
  • After purchasing the email ids from vkareit.in “USER” has to
    use the email ids only for their product promotion and USER
    should not use for spamming or other illegal purpose.
  • If USER doing any illegal activity or spamming then any
    third party has rights to take action against USER.
  • vkareit.in is not selling any softwares or tools.
  • vkareit.in has full rights to modify or stop the existing
    offers/free gifts/any other free itmes at anytime without any
    prior notice.
  • All the offers/free gifts/any other free items are subject
    to availability.
  • vkareit.in never gives any warranty or any guarantee or any
    other promise to USERs for email id database correctness,
    accuracy, adequacy, usefulness, timeliness, reliability or
    otherwise.
  • After purchasing the email id database product, money is not
    refundable/ transferable at any cause for any reasons. Due to
    the nature of the data sold, all sales are final and
    non-refundable.
  • Any database or custom database or email list sold by
    vkareit.in comes with no guarantee of response rate or accuracy.
  • vkareit.in never answerable, liable, questionable for
    accuracy of the database.

Spam Policy

At VKare IT Solutions, we’ve crafted a strong, zero-tolerance anti-spam policy to protect the delivery rates and reputations of our customers. If you feel one of our customers has sent you spam, please email us and we’ll immediately take steps to solve the problem.
Our Anti-Spam Policy. Simply stated, we at Email are anti-spam. We hold the privacy of all users in the highest regard, as well as the recipients of emails sent by our customers.
“SPAM” has proven to be a major problem for many of our customers and the Internet at large. Spam is a common slang term referring to the sending of unsolicited email, instant messaging, or other communication to a large group of people at once. Variations on this practice include off topic (and usually promotional) messages on bulletin boards, guest books, Usenet newsgroups, or chat rooms.
Spam is strictly against our Terms and Conditions, and will result in legal action to be taken by a number of third parties, including ISP services, User’s, and Other involved parties.

The Federal CAN-SPAM Act

The Federal CAN-SPAM Act, put into law in 2003, dictates rules in sending commercial email. We at vigorously follow those rules. They include:

  • If you are sending commercial email, non-personal, business-focused email, you must have specific permission to email your recipients. You can do this by using opt-in or closed loop opt-in to sign up subscribers.
  • You must hang on to evidence that subscribers have given you permission, and must be able to produce that evidence within 72 hours of request.
  • You must tell your recipients, in your email, where you got their info. This might include a line that says “you received this email because you signed up for our newsletter at www.yourdomain.com
  • You must honor all unsubscribe requests within 10 days of receipt and provide a reasonable way for customers to unsubscribe.
  • The domain attached to your email must have its own privacy policy.
  • You must be able to track down anonymous complaints.
  • You must tell the truth in your email, from where your office is located to who is sending the actual communication.

Warranty Disclaimer

vkareit.in never answerable, liable, questionable for accuracy of the inbox delivery of mails as inbox delivery guarantee depends on SMTP and the techniques applied, Content of Mail, Email Database, High amount of mailing to Gmail/yahoo in a instant and different location ISP network . We do take guarantee of SMTP and solution we are going to apply like IP Rotation/ Domain Rotation .
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, vkareit.in disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. vkareit.in does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. vkareit.in does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. By purchasing a database on our site you understand that all fields may not be present on certain databases.

You expressly agree that use of the Database/Service is at your sole risk. The Database/Service is provided by vkareit.in on an “as is” and “as available” basis. vkareit.in expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. vkareit.in makes no warranties that the Database/Service will meet your requirements and/or be uninterrupted, timely, secure or error-free, nor does vkareit.in make any warranty as to the accuracy or reliability of any information obtained and/or downloaded through the use of the Database/Service or that defects in the system and software will be corrected. vkareit.in makes no warranty regarding any goods or Database/Services purchased or downloaded through the use of the Database/Service or any third-party links or any information obtained or transactions entered into through the use of the Database/Service. No advice or information, whether oral or written, obtained by you from vkareit.in shall create a warranty not expressly stated herein. Furthermore, vkareit.in makes no warranties concerning the suitability of the content provided through the Database/Service for any purpose.

Accuracy Disclaimer

Any database or custom database or email list sold by vkareit.in comes with no guarantee of response rate or accuracy.
The database sold by vkareit.in comes with no guarantee of correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

USER Disclaimer

vkareit.in does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, vkareit.in is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, vkareit.in reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to vkareit.in in its sole discretion.

Liability Disclaimer

vkareit.in shall not be liable for any damages whatsoever, whether direct, indirect, punitive, incidental, special or consequential, arising out of or in any way connected to the use of the Database/Service or with the delay or inability to use the Database/Service, or for any information, products and Database/Services obtained through use of the Database/Service, or otherwise arising out of the utilization of the Database/Service, whether based in contract, tort, strict liability or otherwise, even if vkareit.in has been advised of the possibility of said damages. Furthermore, vkareit.in shall not be liable for any damages arising from the interruption, suspension or termination of the Database/Service, including, but not limited to, direct, indirect, incidental, special, consequential or exemplary damages, whether or not such interruption, suspension or termination was justified, negligent or intentional

Refund Policy

Due to the nature of the data sold, all sales are final and non-refundable. If you have any questions regarding our terms of use or refund policy please call or email info@vkareit.com before placing your order. By placing your order and submitting your information you are entering into a binding purchase contract. This has been done to protect the integrity of our databases from any fraudulent activity on our site. I give full authorization to vkareit.in to charge me in full for any and all products purchased from vkareit.in. I understand that any and all products purchased from this site do not have any guarantee of response rate or accuracy. I understand that all sales are final, and there are no refunds. Further, any database or custom database or email list sold by vkareit.in comes with no guarantee of response rate or accuracy. There is no refund applicable in mailing servers. If we receive any spam or abuse complains then we can suspend or terminate the server immediately.If you do not agree with these terms and our Refund policy please leave our site.

End User Conduct

By accessing and/or using the Database/Service, you hereby represent and warrant that you will not utilize the Database/Service for any purpose that is unlawful and/or prohibited by the terms and conditions in this Agreement. The Service provided by vkareit makes use of the Internet to compose, send and receive Messages; therefore, each End User`s conduct is subject to Internet law, regulations, policies and procedures. By utilizing the Service, you shall not engage in unlawful or unethical activities through your use of the Service.

Modifications

vkareit.in reserves the right to modify and/or discontinue the Database/Service, whether temporarily or permanently, with or without notice to the users, and vkareit.in shall not be liable to you or any third party for any such modification and/or discontinuance of the Database/Service. vkareit.in further reserves the right to make revisions, modifications, additions, deletions or any such changes to this Agreement at its sole discretion, at any time, with or without notice to its users.

Indemnification

You agree to indemnify and hold vkareit.in, subsidiaries, affiliates, officers, agents, representatives, successors, members, principals and other partners and employees harmless from any loss, liability, claim or demand, including reasonable attorney`s fees, made by any third party due to or arising out of your use of the Site or Database/Services set forth in this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations, obligations and warranties set forth above. vkareit.in reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not, in any event, settle any matter without the written consent of vkareit.in.

Jurisdiction

If there is any dispute about or involving the Database/Service provided by vkareit.in, by using the Database/Service, you agree that the dispute will be governed by the laws of the Chennai Court without regard to its conflict of law provisions. You agree to personal jurisdiction by an arbitrator or mediator and the Chennai courts. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the Indian Arbitration Association in accordance with its Commercial (or other) Arbitration Rules (including the Emergency Interim Relief Procedures), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Severability

If any term or provision of this Agreement is determined to be illegal, unenforceable or invalid in whole or in part for any reason, such illegal, unenforceable or invalid provision(s) or part thereof shall be stricken from this Agreement, and such provision(s) shall not affect the legality, enforceability or validity of the remainder of this Agreement. If any provision or part thereof is stricken in accordance with the provisions of this section, then this stricken provision shall be replaced, to the extent possible, with a legal, enforceable and valid provision that is as similar in tenor to the stricken provision as is legally possible.

Entire Agreement

This Agreement represents the entire agreement between you and vkareit.in with respect to your use of the Database/Service, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and vkareit.in with respect to your use of the Database/Service.

  • All the databases are collected through various sources around the world.
  • The quality of the database is defined on each and every
    page of the related database on http://www.vkareit.in . However
    quality may be differ at any time. So it may be different.
  • The discounts and offer provided by the company can change
    any time without any prior notice.
  • There is no money back guarantee provided by the company
    either directly or indirectly. So in any condition there will
    not be any money back given.
  • Buyers of the database should mention their complete
    requirement while communicating with us.
  • Buyer should first pay to us for a specified database, then
    we will verify the payment and then we will process your product
    delivery operations.
  • We usually send the download link to download the database
    file. We send the download link by email to the buyer. However
    the download link will remain active for maximum 24 hours only.
    The download link will remain for only one time download.
  • After payment for any product you are automatically abided
    by the terms and conditions of the company.
  • Once you have received the download link, you should not
    forward the link to anyone else by any mean for any reason.
  • Once the download link becomes inactive, it will not be
    reactivated thereafter for any one.
  • If we felt that any buyer who is/are intentionally trying to
    purchase the database and after getting the database he/she may
    create a dispute about the payment and/or about the product, the
    company reserves the right to terminate all the relation with
    that particular buyer and company may forfeit the purchased
    amount paid or company may refuge to accept the payment for any
    reason.
  • All Rights are reserved by the company.
  • Any or all the terms and conditions issued by the company
    may change at any time.
  • All disputes are subject to Jaipur Jurisdiction Only.

User Agreement

By visiting this website/ purchasing the product from vkareit, I (USER/BUYER/PURCHASER/VISITOR) hereby declare and accepting the below.

  • I clearly know that any database or custom database or email
    list sold by vkareit.in comes with no guarantee of response rate or
    accuracy.
  • I understand that all sales are final, and there are no
    refunds.
  • I hereby declare that I will not use the email ids for any
    illegal purpose after purchasing
  • I hereby declare that I will not send any spam mails
  • I clearly understand that vkareit.in did not give me any
    guarantee or warranty for accuracy of the database.
  • I clearly know that all offers/free gifts/any other free
    items provided by vkareit.in will be stopped or modifiable at
    anytime without any prior notice.
  • I clearly understand and know that vkareit.in not selling
    any software or tools.

Please send email to info@vkareit.com for any questions or clarification related to terms & conditions, disclaimers and policy.

Shipping & Delivery Policy (Products)

For all International and domestic buyers, orders are shipped through online or registered mail id. The delivery time of products depends upon the product. For example the Dedicated Server delivery time is 24 hours to 72 hours.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91-141-6500012

The service tax will be applicable on every products and services.